Unified Case Management, Purpose-Built for Vocational Rehabilitation
Be Informed.
Innovation for VR agencies
inFormed is Libera’s vocational rehabilitation case management software, built to help VR agencies modernize operations, ensure compliance, and deliver measurable results. With proven outcomes like 1,000+ competitive employment placements in a single year and 95.75% of eligibility decisions made within 60 days, inFormed turns data into impact.
From Challenges to Outcomes in Vocational Rehabilitation
modules
Case Dashboard
Unified Case Visibility
A centralized dashboard brings caseloads, key metrics, alerts and priorities together in one clear, actionable view.
Informed Action, Faster
Real-time insights help counselors and supervisors identify next steps quickly, supporting timely interventions and better outcomes.
Built for Daily Use
Designed around real agency workflows, the dashboard reduces noise and surfaces what matters most at each moment.
modules
Smart Search
Find What You Need, Instantly
Quickly locate clients, services, documents, authorizations or payments using intuitive, role-aware search.
Smart Filtering at Scale
Advanced filters help users narrow results efficiently, even across large datasets and multi-program environments.
Less Time Searching, More Time Serving
Reduce administrative friction so staff can stay focused on clients, not systems.
modules
Case Details
Complete Case Context
All relevant case information is organized in a single, structured view for clarity and consistency.
Guided, Compliant Workflows
Built-in guidance supports users through each stage of the case lifecycle, reinforcing compliance best practices.
Confidence at Every Step
Clear structure and direction reduce errors, rework and cognitive load for staff.
modules
Data Collection
Focused, Purpose-Driven Forms
Smart data collection surfaces only what is required, ensuring accuracy without unnecessary complexity.
Consistency Without Burden
Standardized fields and validation improve data quality while keeping entry efficient.
Better Data, Better Decisions
Clean, structured data supports reporting, compliance, and long-term program insights.
modules
Fund Account Management
Clear Financial Visibility
Monitor authorizations, expenditures, encumbrances, and balances through transparent, easy-to-read views.
Support Fiscal Accountability
Help fiscal teams manage budgets confidently with up-to-date financial data tied directly to cases.
Aligned with Program Operations
Financial tracking is integrated into case workflows, not siloed from service delivery.
modules
Status History
Auditable Case Timelines
Track every case status change with dates, durations and historical context in a complete timeline.
Quick Progress Review
Instantly identify bottlenecks, delays or workload imbalances across cases.
Transparency You Can Trust
Supports internal oversight and external audits with clear, traceable case progression.
modules
Reporting
Compliance-Ready Reporting
Generate accurate, audit-ready reports for RSA-911 and other federal requirements with confidence.
Reliable, Real-Time Data
Event-driven architecture ensures reports reflect the most current, validated information available.
Built for Oversight and Insight
Support regulatory compliance while also enabling program analysis and continuous improvement.
modules
Smart Search
Find What You Need, Instantly
Quickly locate clients, services, documents, authorizations, or payments using intuitive, role-aware search
Smart Filtering at Scale
Advanced filters help users narrow results efficiently—even across large datasets and multi-program environments.
Less Time Searching, More Time Serving
Reduce administrative friction so staff can stay focused on clients, not systems.
modules
Case Details
Complete Case Context
All relevant case information is organized in a single, structured view for clarity and consistency.
Guided, Compliant Workflows
Built-in guidance supports users through each stage of the case lifecycle, reinforcing compliance best practices.
Confidence at Every Step
Clear structure and direction reduce errors, rework and cognitive load for staff.
modules
Data Collection
Focused, Purpose-Driven Forms
Smart data collection surfaces only what is required, ensuring accuracy without unnecessary complexity.
Consistency Without Burden
Standardized fields and validation improve data quality while keeping entry efficient.
Better Data, Better Decisions
Clean, structured data supports reporting, compliance and long-term program insights.
modules
Fund Account Management
Clear Financial Visibility
Monitor authorizations, expenditures, encumbrances and balances through transparent, easy-to-read views.
Support Fiscal Accountability
Help fiscal teams manage budgets confidently with up-to-date financial data tied directly to cases.
Aligned with Program Operations
Financial tracking is integrated into case workflows, not siloed from service delivery.
modules
Status History
Auditable Case Timelines
Track every case status change with dates, durations, and historical context in a complete timeline.
Quick Progress Review
Instantly identify bottlenecks, delays, or workload imbalances across cases.
Transparency You Can Trust
Supports internal oversight and external audits with clear, traceable case progression.
modules
Reporting
Compliance-Ready Reporting
Generate accurate, audit-ready reports for RSA-911 and other federal requirements with confidence.
Reliable, Real-Time Data
Event-driven architecture ensures reports reflect the most current, validated information available.
Built for Oversight and Insight
Support regulatory compliance while also enabling program analysis and continuous improvement.
Watch how inFormed works
What Makes inFormed Different
Mobile-Optimized Access
Access and update cases securely from any device, office, home, or field.
AI-Powered Action Alerts
Stay ahead of compliance risks with proactive, intelligent notifications.
Data That Drives Action
Interactive dashboards and built-in BI tools transform performance data into actionable insights.
Guided Workflows for VR
From intake to employment closure, inFormed leads users through the process to ensure accuracy and compliance.
Hosted on AWS GovCloud
Government-grade security and scalability with NIST-800 series validation.
Click here to learn more about AWS GovCloud.
Seamless Integrations
Connect effortlessly with existing systems for unified case management and smoother collaboration.
Frequently Asked Questions
1 What is inFormed?
inFormed is Libera’s industry-leading case management platform, built exclusively for state vocational rehabilitation (VR) agencies to modernize operations, ensure compliance, and deliver measurable results for counselors and the participants they serve.
2 Does inFormed handle RSA-911 compliance and reporting?
Yes. inFormed automates data validation and reporting to guarantee flawless RSA-911 and WIOA compliance with minimal manual effort — supporting outcomes like 93.95% IPE processing within 90 days and 95.75% of eligibility decisions completed within 60 days.
3 What AI-assisted features does inFormed include?
inFormed pairs pioneering AI leadership — embedded natively into the platform — with AI-assisted participant onboarding (pre-populating case records from voice or in-person intake interviews), automated invoice matching and payment authorization, and HOOT, a secure always-on messaging layer for vendor and stakeholder communication. Every AI-generated output is reviewed and approved by a human before it’s finalized.
4 Is inFormed cloud-based?
Yes. inFormed is hosted on AWS GovCloud, replacing legacy, on-premise systems with a modern platform built for VR agency workflows. Our team provides white-glove support throughout onboarding, typically measured in days, not weeks.
5 How does inFormed help agencies with limited staff or funding?
inFormed automates repetitive administrative tasks like documentation and invoice reconciliation, freeing up counselor time to focus on what matters most: driving meaningful employment outcomes rather than paperwork — agencies have reported reducing documentation time by 50–70%.
6 Does inFormed integrate outcome tracking and reporting dashboards?
Yes. Real-time dashboards and analytics give agency leaders visibility into program performance, supporting data-driven decisions — including tracking metrics like employment rates in the quarters following case exit.
Join the growing number of agencies transforming how they manage compliance, data, and client outcomes. With 1,000+ competitive employment results each year and industry-leading processing times, inFormed is redefining what’s possible in Vocational Rehabilitation case management.