Case Management for Deaf, DeafBlind and Hard of Hearing Programs

Spend Less Time Managing Paperwork. Spend More Time Supporting People.

Your team should not have to piece together intake forms, referrals, eligibility records, follow-up tasks, and reports across separate systems. Built for state agencies serving Deaf, DeafBlind, Hard of Hearing, and late-deafened communities, inFormed brings that work together in one secure case management platform—so staff can focus more of their time on consumers.

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From Challenges to Outcomes

The work your teams do is complex. The systems supporting it should not make it harder. inFormed addresses four challenges agencies encounter every day, and connects each one to a practical outcome for staff, administrators and the people they serve.

When intake, meeting, and session records depend on paper forms, Word documents, wet signatures, or scanned files, staff spend valuable time preparing, locating, transferring, and reconciling information instead of supporting consumers.

How inFormed Helps:
With inFormed, staff can manage configured intake, meeting, and session records in one system instead of moving paper forms and wet signatures through separate processes.

Many Deaf, DeafBlind, and Hard of Hearing agencies serve as statewide information and referral hubs and may manage a high volume of contacts across programs and locations. When intake, referrals, eligibility, and follow-up are tracked separately, it becomes harder for staff to see what has happened and what needs to happen next.

How inFormed Helps:
inFormed centralizes statewide intake, information and referral, eligibility, and follow-up in one secure system.

Funders, legislators, program administrators, and agency leaders may each need a different view of performance. When those answers must be assembled from separate records, reporting takes time away from program work and makes it harder to respond with current data.

How inFormed Helps:
Case, session, and administrative reports and dashboards support grant, legislative, administrative, and program performance reporting with real-time data.

Staff need reliable access to each consumer’s communication method at every interaction. Capturing that information consistently helps the next person serving the consumer understand how to communicate effectively without searching through separate notes or forms.

How inFormed Helps:
Each meeting and session record captures the communication access method, so it stays with the consumer’s case.

What You Get Out-of-the-Box

Paperless Case Records

Intake, meetings, and sessions in one record, replacing paper forms and wet signatures.

Communication Access

Each meeting and session records the communication access method.

Eligibility, Built In

A dedicated eligibility tab captures financial need assessment within the case record.

Data That Drives Action

Case, session, and administrative reports and dashboards, ready when you need them.

Designed Around How Your Agency Serves People

Accessible by Design

Built for agencies whose mission depends on inclusive service delivery.

Public-Sector Accountability

Support grant, legislative, administrative, and program performance reporting with real-time data.

Less Paperwork, More Support

Help staff spend less time managing paperwork and more time supporting consumers.

Statewide Intake & Referral

Centralize statewide intake, information and referral, eligibility, and follow-up in one secure system.

Tailored to You, Not the Other Way Around

Configure intake, eligibility, and reporting fields to match your program, without code or consultants.

Work Anywhere, Serve Everywhere

Fully mobile and cloud-native, inFormed keeps your team connected in the office or out in the field.

Frequently Asked Questions

What is inFormed for Deaf, DeafBlind, and Hard of Hearing programs?

inFormed is Libera’s cloud-based case management platform. For Deaf, DeafBlind, and Hard of Hearing programs, it is configured to manage consumer intake, eligibility, meetings, and sessions in one secure system, and to support the information and referral, follow-up, and reporting these agencies handle.

Is inFormed only for vocational rehabilitation agencies?

inFormed was originally built for state vocational rehabilitation agencies and can be configured to match an agency’s programs, policies, and data without code or consultants. Its Deaf, DeafBlind, and Hard of Hearing configuration brings the same flexible platform to agencies serving Deaf, DeafBlind, Hard of Hearing, and late-deafened communities.

How does inFormed handle communication access?

Each meeting and session record captures the communication access method, so that information stays with the consumer’s case instead of living in separate notes or forms.

Can inFormed support statewide information and referral?

Yes. inFormed centralizes statewide intake, information and referral, eligibility, and follow-up in one secure system. Action items from meetings become tasks, so follow-up is tracked in the same place as the case.

Is inFormed secure and accessible?

inFormed runs on AWS GovCloud with HIPAA-compliant hosting. It supports role-based access and single sign-on, protects confidential cases at the record level, and enables Section 508 compliance in accordance with the current VPAT.

What reporting does inFormed provide?

Case and consumer reports, session and meeting reports, administrative reports, and dashboards. Together they support grant, legislative, administrative, and program performance reporting with real-time data.

See how your agency could manage intake, information and referral, eligibility, follow-up, and reporting in one secure system—and give staff more time to support consumers.

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