Innovation Starts by Listening: Reimagining the Business Enterprise Program for Blind Agencies
A mobile-first, cloud-native solution designed with the voice of customer to help Blind Agencies modernize operations, improve compliance, and better support entrepreneurial opportunity.
The most meaningful innovation often begins with a simple principle: listen closely to the people you are designing for. That principle shaped Libera’s new Business Enterprise Program (BEP) solution from the start. Built in partnership with Blind Agencies and informed by the voice of customer, the platform was created to address real operational challenges while opening the door to a more modern, connected and efficient future for BEP administration. What agencies told us was consistent: they needed a system that could keep up with the pace of the program, one that worked in the field, not just at a desk and that made compliance less of a burden and more of a byproduct of good operations.
For Blind Agencies, managing a Business Enterprise Program means balancing mission, compliance, and day-to-day execution across a wide range of responsibilities. From supporting Operators and coordinating with vendors to managing invoices, payments, and program reporting, teams often work across fragmented tools and manual processes. Libera’s solution is purpose-built to bring those functions together in a single experience that simplifies internal operations and reduces administrative burden.
A key part of that modernization is a mobile-first design. Agency teams and Operators need access to critical information wherever work happens—not just when they are sitting behind a desk. By making core tasks easier to complete from mobile devices, the platform helps users stay responsive, connected, and productive in the field and in the office. The result is a more flexible user experience that aligns with how today’s programs operate.
The solution is also designed for the realities of public sector technology. Built as a cloud-native platform in AWS GovCloud, it provides the secure, scalable, and resilient foundation government organizations need to modernize with confidence. AWS describes GovCloud as physically and logically isolated U.S. sovereign regions designed to support sensitive workloads, and compliance needs such as FedRAMP High and controlled unclassified information. That makes it a strong fit for agencies seeking both innovation and trust in the systems that support mission-critical work.
Just as important, the platform supports program accountability. State Licensing Agencies under the Randolph-Sheppard Act are required to complete the RSA-15 Report of Vending Facility Program each year, capturing data on all vending facilities managed and operated by the agency. By helping agencies better organize operational and financial information, Libera’s solution can streamline the work required to prepare these reports and improve confidence in the data behind them.
Today it is about more than digitizing existing processes. It is about creating a better operating model for BEP agencies: one where AI assists without replacing human judgment. Generative AI empowers the agencies and operators a like. The platform incorporates generative AI capabilities focused on workflow assistance, automated notifications, and actionable insights that help staff stay ahead of compliance requirements and operator needs. Critically, the model is human-in-the-loop centric: Libera Generative AI surfaces information and recommends actions, but humans review and approve. That is the kind of innovation that does not just modernize a program, it helps strengthens the mission behind it.
